Fuzz Cases are committed to keeping all its customers happy and satisfied with their orders.
Please contact us if the item you receive is not as described or if there are any other questions we can help you with.
If you have purchased any items from fuzzcases.com, and you do not wish to keep them you can return them. We’ll be happy to refund or exchange any products providing they are in a fully re-saleable condition. ie not scuffed, scratched, or tampered with in any way. Returns should be made within 30 days of the date of receipt and we will refund your money for the item, this does not include postal dispatch charges or return postal charges.
If the product returned is not in fully re-saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount. This does not affect your statutory rights.
For faulty items that arrive damaged we, will either replace, refund, or allow you credit for the full amount including all shipping charges when returning the item to us.
To complete your return, we require a receipt or proof of purchase.
Please feel free to ask us any questions the form at the bottom of the page.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at fuzzcases@gmailcom.
To return your product, you should mail the product to: Fuzz Cases Limited, Flat 4, 41 Auckland Road, Doncaster, DN2 4AF, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.